Privacy Policy for Biel Watches

Effective Date: 1/1/2025
Last Updated: 6/30/2025

Biel Ventures Inc., doing business as Biel Watches, respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you interact with our website, mobile application, or contact us through customer service.

1. Who We Are

Throughout this policy, "Biel Watches", "we", "us", or "our" refers to Biel Ventures Inc., a company based in Buffalo, NY, operating the Biel Watches website and mobile app. Our services include buying, selling, trading, and consigning luxury timepieces through our online platforms and mobile application.

2. What Information We Collect

We collect the following categories of personal and usage data:

Personal Data You Provide:

Name

Email address

Shipping and billing address

Phone number

Watch details (for trade or sale)

Photos or messages submitted through the app or website

Automatically Collected Data:

Device and browser information

IP address and time zone

Pages viewed, interactions, and session duration

Firebase registration token (for push notifications)

Location data (only with your consent)

App usage statistics (via Google Analytics or Firebase Analytics)

3. Why We Collect This Data

We use your data to:

Fulfill orders and process transactions

Verify and authenticate listings and purchases

Send you order updates, promotions, and alerts (if opted in)

Notify you of restocks or exclusive offers

Deliver push notifications via Firebase Messaging

Respond to your inquiries and provide customer support

Improve our app, site performance, and customer experience

Comply with legal obligations and prevent fraud

4. Data Storage and Hosting

All personal data is securely stored on servers hosted by:

Shopify, Inc. (our e-commerce platform provider)

Firebase by Google (used for authentication, analytics, and notifications)

All data is stored in the United States and protected using industry-standard encryption protocols.

5. Third-Party Services

We use the following third-party providers in connection with our services:

Shopify – for e-commerce functionality and checkout

Firebase – for app analytics, crash reporting, and push notifications

Google Analytics – for website and app behavior tracking

These partners may collect anonymized or aggregated data to help us better understand usage trends. We do not share or sell your personal data with third parties for advertising purposes.

6. Your Privacy Controls

You have the right to:

View or update your personal information via your account dashboard

Opt out of promotional emails at any time via the unsubscribe link

Disable location services at the device level

Turn off push notifications in your phone’s settings

Request deletion of your personal information by contacting us

If you reside in California, you may exercise additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your data.

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences

Enable secure logins

Measure site traffic and performance

Show relevant promotions when browsing online

You can control cookies through your browser settings or via cookie consent banners on our website.

8. Payment Security

We never store or access your full credit card details. Payments are processed securely through Shopify Payments or its authorized partners. All payment data is encrypted and PCI-DSS compliant.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we learn we have inadvertently collected data from a child, we will promptly delete it.

10. Delete My Account

Users may request the permanent deletion of their account and associated data at any time. To do so, please visit our Account Deletion Request Page.
Upon receiving your request, our team will verify the identity associated with the email provided and remove all associated personal data from our systems within 5 business days.

11. Contact Us

For questions about this Privacy Policy or to request data access/deletion:

Biel Watches – Customer Contact Center
Phone: (716) 291-7292
Email: sales@bielwatches.com
Website: https://www.bielwatches.com

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal compliance. We encourage users to review this page regularly. Continued use of our website or app after an update constitutes agreement to the revised terms.

13. Additional Disclosures for Mobile App Users

When using our mobile app:

You will be prompted to grant permission before receiving push notifications.

Your Firebase Device Token is used to deliver these alerts, but not linked to personally identifiable information.

Location access is optional and only used to personalize content or enable location-specific features (if any).