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  1. Select timepieces are available with public pricing. Private sourcing and priority allocations are handled by consultation.Inquire for details

WARRANTY INFORMATION

Biel Watches is an independent dealer and is not an authorized retailer for the brands we sell. Some watches may still carry an active manufacturer warranty. In those cases, warranty service is handled directly by the manufacturer.

For watches with an expired manufacturer warranty, or those sold as watch only, Biel Watches provides a limited extended warranty.

Biel Watches Extended Warranty

Watches purchased through BielWatches.com with an expired manufacturer warranty, or sold as watch only, are covered by a two (2) year Biel Watches limited warranty from the date of purchase.

All watches sold by Biel Watches are guaranteed to be authentic and verified prior to sale.

What the Warranty Covers

The Biel Watches extended warranty covers issues related to normal mechanical function, including:

  • Manufacturing defects

  • Watch movement

  • Battery replacement

All warranty service under this coverage is performed by Biel Watches.

What the Warranty Does Not Cover

This warranty does not apply to:

  • Scratches, dents, or changes to the finish

  • Glass or crystal damage

  • Crown, stem, case, strap, or bracelet issues

  • Damage caused by excessive wear, misuse, or physical abuse

  • Damage resulting from failure to follow manufacturer instructions

  • Water damage caused by use beyond the manufacturer’s stated water resistance

  • Any watch that has been opened or serviced by a third party during the warranty period

Warranty Service & Repairs

All warranty repairs are completed at Biel Watches’ discretion, including parts and labor during the warranty period. Biel Watches does not assume liability for incidental or consequential damages related to warranty claims, including merchantability or fitness for a particular purpose.

This warranty is valid only through BielWatches.com and applies solely to the original purchaser.

Manufacturer Warranties

If your watch includes an active manufacturer warranty, all warranty service must be handled directly through the brand. If you need assistance navigating that process, you’re welcome to contact us and we’ll help guide you.

Warranty Returns (RMA Process)

All warranty returns require a Return Merchandise Authorization (RMA) prior to shipment.

To request an RMA, email sales@bielwatches.com.

  • Returns must be shipped via a traceable carrier (FedEx, UPS, or USPS)

  • Packages must be insured and shipped prepaid by the customer

  • Shipments without a visible RMA number will be refused

  • The customer is responsible for loss or damage during transit

Once service is complete, Biel Watches will return the repaired or replacement watch at no charge.

Questions or Warranty Service

To begin a warranty claim or ask questions about coverage, contact us at:
sales@bielwatches.com

Third-Party Brand Notice

Biel Watches is an independent dealer of pre-owned luxury timepieces. We are not affiliated with, sponsored by, or an authorized retailer of any of the brands listed on this site, including but not limited to Rolex, Omega, Audemars Piguet, Patek Philippe, and others. All trademarks, brand names, and logos remain the property of their respective owners and are used here strictly for identification purposes.

All watches sold by Biel Watches are guaranteed authentic. Rolex watches offered by Biel Watches are pre-owned and not new from Rolex S.A. Rolex has no obligation to service watches purchased through Biel Watches. For official information, please visit an authorized dealer or the brand directly.